We are currently trading but you will notice some changes and we suggest that you read the whole of this message before ordering.
To best protect the health and well being of our colleagues, we have now reduced our staffing level
and have subsequently had to remove the option to upgrade your order to first class post.
Please bear us and our delivery partners during these unprecedented times as your order may take longer than normal to reach you.
We hope that you and your families remain well during this difficult time. Thank you for your valued custom.
Your Statutory rights are not affected by any of the following store policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information.
Security is a priority
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then post the form along with your payment to the address above.
If you request delivery to an address other than your billing address we may undertake additional security checks on your payment before accepting the order. This is part of our standard security procedure to help protect you against fraudulent misuse of your credit/debit card details. In some circumstances this may result in your order being delayed.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
CraftStick is a trading name of Doro Tape (UK) Ltd
New Mill, Farndon Road
UK - England & Wales
Registered in England and Wales No. 02328674
VAT No. GB486 5722 07