We are currently trading but you will notice some changes and we suggest that you read the whole of this message before ordering.
To best protect the health and well being of our colleagues, we have now reduced our staffing level
and have subsequently had to remove the option to upgrade your order to first class post.
Please bear us and our delivery partners during these unprecedented times as your order may take longer than normal to reach you.
We hope that you and your families remain well during this difficult time. Thank you for your valued custom.
Your Statutory rights are not affected by any of the following terms and conditions.
1. "The Company" shall mean CraftStick. "The Customer" shall mean any person, firm or company from whom an order for goods is received. "Goods" shall mean anything supplied by the Company to the Customer.
2. The price shall be stated in the Company's website, unless otherwise agreed in writing.
3. The Customerís own conditions of purchase shall not apply unless accepted in writing in advance.
4. Notwithstanding delivery and the passing of risk, property in and title to the Goods shall remain with the seller until the seller has received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the Company and the Customer.
5. The Company will endeavour to supply goods without joins. Where this is not possible the join will be clearly tagged.
6. The Company accepts no responsibility or liability for goods that have been subjected to any process of any kind.
7. Delivery dates are given in good faith, but the Company shall be under no liability in respect of any delay, however caused. Please refer to our Delivery Information page for more details on pricing.
8. The Company supplies goods in good faith and believes them to be of merchantable quality. We recommend that due to the variety and complexity of use, that the Customer should evaluate the suitability and performance of the product for each intended use and that the Customer should assume all risks regarding such use. All specifications are subject to change without prior notice. Any complaint, dispute or discrepancy must be notified to the Company within 7 days, or if relating to the transportation of the goods, within 3 days. The Company accepts no responsibility or liability for any consequential loss or damage in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Customer or in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Company's instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Company's approval.
9. Sometimes things go wrong and it may be necessary for the Customer to want to return the Goods to the Company. If so we are always happy to assist. Please refer to the different sections on our Returns & Refund Policy depending on the circumstances for wanting to return the Goods.
10. All product information detailed by the Company is true to the best of their present knowledge. However it shall not constitute a guarantee for any specific product and shall not establish a legally valid contractual relationship.
11. All prices quoted are inclusive of VAT.
12. The Company's Equal Opportunity; Environmental and Quality Management policies are available on request.
13. Telephone calls are monitored for training and quality purposes. Our monitoring complies to the Telecommunications (Lawful Business Practice) Regulations 2000.
14. We do not make any information relating to the Customer available to third parties.
15. These conditions shall be governed by English Law.
All trademarks appearing on the service are trademarks of their respective owners.