We are currently trading but you will notice some changes and we suggest that you read the whole of this message before ordering.
To best protect the health and well being of our colleagues, we have now reduced our staffing level
and have subsequently had to remove the option to upgrade your order to first class post.
Please bear us and our delivery partners during these unprecedented times as your order may take longer than normal to reach you.
We hope that you and your families remain well during this difficult time. Thank you for your valued custom.
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from web site visitors to verify the user's identity and for use as account numbers in our record system.
We keep your contact, address and account details on our Sage accounts software to process and deliver your orders; send you service / transaction emails (order confirmations, invoices etc.) and keep a record of your transaction history. Without this information we would be unable to transact your order or offer you the best possible service.
We hold contact and address details to send out relevant information about our products and services only. This data base is made up of our customers; those who have shown an interest in our products and visitors to our stand at various trade exhibitions. You would not be added to this data base without giving your permission. You may opt-out of receiving future mailings by choosing to un-subscribe.
We treat data security very seriously. Measures are in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on our web site; on any internal network or office computer. All our PCI obligations are up to date.
You have the following options to remove your information from our database; or to stop receiving any future communications; or mail list messages. However, we may still need to send service/transactional emails to facilitate an order.
We do not or will not, sell any of your personal data to any third party – including your name, address, email address or payment card information. We want to earn and maintain your trust and we believe this is absolutely essential in order to do so. However, as an essential part of the ordering process and to give you the best possible service, we may share your data with companies such our factoring provider, payment service providers, delivery companies and if required, to the relevant authorities in cases of fraud or unlawful activity.
This site gives users the following options for changing and modifying information previously provided.